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Complaints, Feedback and Practice Performance
Get in touch with your compliments, comments or concerns.
Feedback and Complaints
We welcome feedback to tell us what we are doing right and what we can improve.
Feedback
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
Complaints
If you've had a bad experience we'd also like to know. View our complaints procedure.
Practice Performance
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
In 2025 90% of patients who completed the survey described their overall experience of this practice as good.
Care Quality Commission
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
Our overall CQC Rating was: GOOD
Quarterly Practice Performance Reports
Quarterly Practice Performance Reports
1 April – 30 June 25
40,720
Appointments
- 40.720 Total
- 5,371 13.2% Same-day
- 34,681 85.2% Face to Face
- 76% within 2 weeks*
- DNA 5%*
* appointments included as defined by the NHS IIF ACC-08. national average 83%
24,940
Phone call wait times - Calls to our Patient Services
Answered:
- Under 1 min: 28%
- 1-5 mins: 37%
- 5-11 mins: 24%
- Over 10 mins: 11%
- Callbacks: 846 of 922 requested
268 responses
Friends & Family Test (95% said Good or Very Good)
503
eConsult Contact
- 15,166 Total eConsult's submitted. Increase of 62.76% since Q1 2025
- 12,405 Clinical eConsults 179.2% increase on same period 2024
- 2,761 Admin eConsults 29.87% increase on same period 2024
Care Quality Commission
Overall Rating: Good
Rothschild House Surgery
Chapel Street
Tring
HP23 6PU
Telephone: 01442 822468
The New Surgery
St Peters House, Church Yard
Tring
HP23 5AE
Telephone: 01442 822468
Little Rothschild House
71 Marsworth Road
Pitstone
LU7 9AX
Telephone: 01442 822468
Berkhamsted Surgery
Gossoms End Health Centre
Victory Road, Berkhamsted
HP4 1DL
Telephone: 01442 874784
Markyate Surgery
1 Hicks Road
Markyate
AL3 8LJ
Telephone: 01582 841559
